Shipping policy

Processing Time

All hair orders require 2–5 business days for processing before shipment. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Time

Once shipped, orders typically arrive within 3–7 business days depending on the shipping method and location.

Tracking Information

Customers will receive a tracking number via email or text once the order has been shipped. Please allow up to 24 hours for tracking information to update.

Address Accuracy

Please ensure your shipping address is correct before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Lost or Stolen Packages

Once your package has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please contact the shipping carrier directly for assistance.

Shipping Delays

Shipping delays may occur due to weather, holidays, or carrier issues. While we do our best to ship orders promptly, we are not responsible for delays once the package leaves our facility.

Signature Confirmation

Some orders may require signature confirmation upon delivery for security purposes.

International Shipping

International customers are responsible for any customs fees, duties, or import taxes required by their country.